Frequently Asked Questions

We primarily ship from Vancouver Island, Canada, but for certain products like t-shirts, art prints, and other apparel, we use print-on-demand services. Depending on your location, these items may ship from the USA, Europe, or Eastern Canada to ensure faster delivery. Don’t worry, the estimated shipping time will be provided at checkout, so you'll know exactly when to expect your goodies!

For all other products (with the exception of custom orders), orders are typically processed within 1-3 business days. Domestic shipments usually arrive within 7-14 business days, while international orders may take up to 21 business days. Shipping times may vary based on external factors like holidays or customs delays.

We’ll send you a tracking number as soon as your order ships so you can keep an eye on it!

If your order is delayed or goes missing, just let us know by filling out this contact form. We’ll work with you to track it down and get things sorted.

We strive to make the checkout process as smooth as possible for you, offering a variety of payment options to fit your preferences! We accept all major credit cards, co-branded debit cards, PayPal, Google Pay, Apple Pay, and Shopify Balance.

We may need to cancel or refuse your order if there is inaccurate or incomplete information. Be sure to double-check your info to avoid any hiccups along the way!

Once an order is placed, we process it immediately. If you need to make changes or cancel, let us know ASAP, and we’ll try to help. Just keep in mind that we can’t always guarantee changes after submission.

Currently, we do not accept returns or exchanges. However, if your item is damaged or defective, please contact us immediately, and we will work with you to resolve the issue. Read about our Refund Policy here.

Yes! We offer international shipping, but some products may have restrictions depending on where you are. If there’s an issue, just reach out, and we’ll help you out.

Your privacy is super important to us. Any personal information you share is encrypted and protected. For more details, check out our Privacy Policy.

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You can fill out this contact form for any questions or comments. We're here to help!

We love that you enjoy our products, but they’re for personal use only, and may not be used for any unauthorized commercial purposes (including resale, reproduction, or distribution) without written permission from us.